DebtRabbit is your dedicated debt collection software that revolutionizes your debt collection efforts by offering advanced communication capabilities that streamline your workflow, improve debtor engagement, and empowers you with valuable data insights. It's the future of efficient and effective debt collection. We specialize in delivering efficient solutions to boost recovery rates, improve compliance, and cater to your specific needs. Our trusted partnerships include banks and telecom industries.
DebtRabbit is not just about debt collection; it's about comprehensive solutions too. One of our standout features that is seamlessly integrated into DebtRabbit, is Viva Meet—a game-changing communication platform that takes your debt collection capabilities to the next level.
Viva Meet offers universal accessibility, allowing quick and secure connections with stakeholders worldwide. Its user-friendly interface ensures seamless customization, effortlessly adapting to your unique workflow. With multichannel communication options which includes calls, messages, and HD video conferencing, it creates a holistic communication experience.
Viva Meet is not just an addition but also an integral part of DebtRabbit. It helps you to streamline communication and manage data at ease. It can also be integrated with well-known CRMs such as Salesforce and Zoho. You can also add toll-free numbers or transfer your existing ones, making communication smoother and more efficient.
The seamless collaboration across various devices promotes teamwork and productivity, ensuring you're always connected, whether at your desk or on the go. Additionally, it provides in-depth reporting and analytics, offering detailed insights to refine your communication strategies and make data-driven decisions.
Viva Predictive Dialer system optimizes the workflow of calling agents by seamlessly transitioning them from one conversation to the next while minimizing idle time. This solution employs an intelligent algorithm to streamline the process of connecting agents with customers. It effectively screens out busy signals, voicemails, and non-responsive phone numbers, ensuring that live agents are engaged when customers answer calls.
Moreover, the system actively supports agents in providing details for their assigned loan cases by initiating bulk calls using a round-robin approach. Leveraging the borrower's phone number, demographic information, and agent performance metrics, the system proactively determines the ideal time to initiate the next call while an ongoing call is in progress.